The Heeler Centre Clinic FAQ's

Your first appointment at The Heeler Centre Clinic - what to expect

Ok, so you’re booked in for your first appointment with us. Here’s what you need to know about your first appointment.

First, you need to get to our clinic. The Heeler Centre is situated right next to Hassocks train station on the Eastern side of the railway. We are directly opposite The Hassocks Pub and Station Garage. Our car park is situated behind the clinic and we have 2 spaces directly outside the clinic.

Once you’ve entered the Heeler Centre Clinic, one of our friendly reception team will greet you. They’ll take your details and invite you to take a seat in our waiting area. It’s all very relaxed and the receptionists are more than happy to answer any questions you might have or continue having a chat! 

As it’s your first visit, we’ll need you to fill out a few details for our records, then once it’s time for your appointment, your therapist will come out and greet you and show you to your treatment room.

Yes. If you need to pop to the toilet, they are situated in the waiting area. You are also able to leave your appointment to use them should you need to! 

All our therapist’s are very personable and professional and will put you at ease from the first meeting. In the treatment room, your therapist will look at the information you’ve provided and ask you a number of questions to understand your situation and possible causes to advise on treatment.

If you have any questions, please don’t hesitate to ask your therapist. Our aim is to make your visit to The Heeler Centre as comfortable as possible. 

Depending on the treatment you’ve chosen, your therapist will walk you through what you need to do. If you need to get changed or remove clothing ready for treatment, your therapist will step outside the room to give you privacy. Your dignity and privacy is held with the upmost respect but as always any reservations let your therapist know and they will tailor make the treatment so you are not uncomfortable. 

Its always best to wear/or bring with you shorts and a strappy top just incase. 

Your therapist will explain if they feel you need further treatment or if they would like to see you for a follow up or even if they feel you need to see another therapist instead. We wont keep you coming back unless we feel you have to…This however is always on your terms, if you can’t or don’t want to visit again then you don’t have to! 

Our Reception team will take payment and make any appointments you require. We accept cash, debit or credit card (not AMEX). If you require an invoice, they can print or email this for you too.

Heeler Center Car Park
reception 3
treatment room 3